Petaling Jaya, 29 June 2017 – Honda Malaysia has taken further initiative in its efforts to provide more after-sales convenience with the opening of two new 2S (Service and Spare Parts) and Body & Paint (BP) Centres. Located in Melaka and Penang, these new centres underscore Honda Malaysia’s commitment towards excellent after-sales service in addition to offering the best quality products to all customers.
The new 2S and BP Centres (Kah Motor Sdn Bhd – Cheng in Melaka and JM Motor Services Sdn Bhd in Penang) will help to support the growing service intakes in the Northern and Southern regions as well as to cater to more after-sales service in urban areas.
As of May 2017, Honda Malaysia is averaging over 100,000 service intakes nationwide every month and there is a crucial need to provide more locations and convenience to meet the after-sales service requirements of customers. In terms of region this year, both Southern and Northern regions recorded service intakes of 104,832 and 95,605 respectively as of May 2017, which is an increase by 19% and 11% as compared to the same period in 2016. The total service intakes in the Southern and Northern regions stood at 203,109 and 176,326 respectively for 2016, an increase of 30% and 16% respectively compared to five years ago. The 2016 total service intakes recorded a year-on-year increase of 14% as compared to 2015 total service intakes. These increases were in line with the growth of Honda Malaysia in the past five years as a result of the rapid increase in the overall sales of Honda vehicles.
Honda Malaysia’s Managing Director and Chief Executive Officer, Mr. Katsuto Hayashi said, “These two new 2S and Body & Paint Centres in Melaka and Penang will be able to cater to our customers there, providing an after-sales location nearer to them. The move to open 2S and BP Centres is part of our commitment to improve our service to customers, and to elevate the Joy of Buying for them.”
To provide further convenience to all customers, Honda Malaysia ensures that its dealers are located in every state and major towns throughout Malaysia. In addition, all current 91 Honda Authorised Dealers are equipped with proper tools and advanced technology which are operated by well-trained technical staff who use only genuine spare parts to render the appropriate care and best-possible service for every Honda.
Customers are also attended to professionally and ensured that every maintenance is performed according to the set guidelines. Honda Malaysia implements stringent quality and high standard in every authorized service centre so that customers can have peace of mind with every service, in line with its emphasis of Customer Satisfaction being its No.1 priority.
In conjunction with the Hari Raya festive season, 1,500 Honda owners (new and old) including those driving used Honda cars, will stand a chance to win cash prizes with just an SMS. Honda Malaysia is rewarding Honda owners, regardless of model or age of car* this
Hari Raya through a special contest which is running from 12 June 2017 until 6 August 2017.
*Applicable for all Honda vehicles except for reconditioned (recon) vehicle
Participation is as easy as 1-2-3. Honda owners can send their answer to a simple question, together with their car registration number, full name and Identity Card number to 39993***. The contest question can be found in all Honda showrooms, Honda Malaysia official website or Facebook page. One (1) car registration number is entitled to one (1) entry for this contest. All participating Honda owners will automatically be rewarded with petrol cards as a token of appreciation. Terms and conditions apply.
*** Standard telco rates apply
To find out more about the Hari Raya campaign, customers can contact Honda Toll Free number 1-800-88-2020 or log on to www.honda.com.my for more information.