Customer Relations Executive

USJ Car Express, Selangor

Job Description:

  1. Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership.
  2. Coordinate and record customer’s appointment booking and plot the capacity planning to ensure smooth flow of operations in dealership.
  3. Conduct Post Service Follow Up with customers to measure customer satisfaction for improvement activities.
  4. Handle customer’s concern (Voice of Customer), analyse root cause and propose improvement activities.
  5. Ensure all customers’ voice is promptly reported to Dealer Management.
  6. Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through Customer Relation Management Service.
  7. Ensure customer database is updated in timely manner and protected at all times through constant monitoring.
  8. To ensure compliance to customer data utilization by Dealer Management and Honda Malaysia.
  9. Continuously strive to develop and maintain good rapport with customer towards achieving high customer satisfaction.
  10. Conduct invitation, record customer’s appointment and coordinate parts ordering for Product Update (PUD).
  11. Coordinate 1st 1K PMSS activity with Sales.

Job Requirements:

  1. Excellent Communication and Interpersonal skills.
  2. Strong Language Skills:
    • Able to communicate effectively in English, Malay and local dialects (written and spoken).
    • Prepare simple report (if required).
  3. Customer Service Oriented and embrace that “Customers Come First” mind set.
  4. Competent in Microsoft Office (Word, Excel, Power Point).
  5. IT literate.
  6. Independent, high commitment, self-motivated and able to promote good problem solving.

How to apply

USJ Car Express Sdn Bhd 
Lot 792, Persiaran Subang Indah,
Taman Perindustrian Subang,
47610 Subang Jaya, Selangor. 

Any inquiry, please contact:
Tel: 03-27899000
Mobile: 017-6870745 (Serena Lim - Admin Executive)



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